How Can We Help?

Have a question about our small-space fitness products, product dimensions, materials, assembly instructions, an existing order, shipping, payment, or a return? The ditfdy™ customer-support team is here to help.

Email: service@ditfdy.com
Phone: +86 17896461778
Support Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to inquiries within 24 hours. Requests that require additional investigation with a shipping carrier, payment provider, or fulfillment partner may take longer.

Questions About an Existing Order

If you are contacting us about an existing purchase, please provide:

• Your order number.
• The email address used during checkout.
• The product name or description.
• A clear explanation of your question or concern.

Providing this information helps us locate the relevant order and review your request more efficiently.

Product Questions

Before purchasing exercise or stretching equipment, we recommend checking the product dimensions, intended use, material details, assembly requirements, care instructions, included components, and any stated weight or load limitations.

If you need help understanding a product listing, please include the product name and the specific detail you would like us to clarify.

Choose equipment according to your available space, experience, intended activities, and any applicable instructions or limitations.

Problems With an Order

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly and, where possible, within 7 calendar days after delivery.

Please include your order number, a description of the problem, and clear photographs or videos showing the item and the issue. Photographs of the exterior packaging and shipping label may also help where relevant.

After reviewing the available information, we will work with you toward an appropriate resolution under our Return & Refund Policy.

Before Returning an Item

Please contact customer support before sending any merchandise back.

Do not automatically send a return to the registered business address. If a return is approved, we will provide the applicable return instructions and designated return destination.

General Inquiries

For questions about payments, order status, shipping estimates, privacy requests, or store policies, please contact us using the details above.

We appreciate the opportunity to assist you and make your shopping experience with ditfdy™ as clear and convenient as possible.